Refund policy
🔄 Return & Refund Policy
We want you to shop with confidence at Fortress Mall! 🛍️
📦 30-Day Returns
You can request a return within 30 days of receiving your order.
To qualify:
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✅ Item must be unused and unworn
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🏷️ Original tags must be attached
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📦 Original packaging is required
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🧾 Proof of purchase is required
📩 How to Request a Return
Contact us at buyvora.co@gmail.com before sending your item back.
⚠️ Returns sent without approval will not be accepted.
🚨 Damaged or Wrong Items
Please check your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately so we can help. ❤️
🚫 Non-Returnable Items
Some items cannot be returned, including:
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🧴 Personal care & beauty products
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🎁 Customized/personalized products
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🍎 Perishable goods
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⚠️ Hazardous or flammable products
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🏷️ Sale items
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🎫 Gift cards
🔁 Exchanges
Want a different product? Simply return your original item (if eligible) and place a new order for the item you want.
💰 Refunds
Once we receive and inspect your return, we’ll notify you about your refund.
✅ Approved refunds are sent to your original payment method within 10 business days.
🏦 Please allow additional time for your bank or payment provider to process the refund.
📞 Questions?
We're always happy to help!
Fortress Mall — Where Trends Come Home 🏠✨